App de whatsapp: Axistente Axarkia Privacy Policy — Axarkia Asistente

Privacy Policy

Company: AXARKIA AI PROYECTOS DE INTELIGENCIA ARTIFICIAL S.L.  ·  Tax ID (NIF): B24920183  ·  Last Update: May 2026

At AXARKIA AI PROYECTOS DE INTELIGENCIA ARTIFICIAL S.L. (hereinafter, «the Controller»), we are committed to protecting your privacy and ensuring the correct use of the personal data we process through our platform, Axarkia Asistente.

1. Who is the Data Controller?

Identity: AXARKIA AI PROYECTOS DE INTELIGENCIA ARTIFICIAL S.L.

Tax ID: B24920183

Address: Calle Velázquez 27, 1º derecha, 28001, Madrid, Spain

Email: info@axarkia.com

2. What are the purposes of data processing?

We process information provided by users for the following purposes:

  • Service Management: To provide AI services, software development, and technical support via Axarkia Asistente.
  • Administrative and Billing: To manage accounting and fiscal obligations.
  • Communications: To send information about our services, AI updates, or events, provided you have given your consent.
  • WhatsApp Business API Services: To manage WhatsApp messaging, automations, and message templates via the WhatsApp Business Platform Cloud API.

3. Data Retention

Personal data is kept as long as the commercial relationship exists or as required by law:

  • Customer Data: Duration of the contract plus 3 years.
  • Messaging Data: 12 months, unless deleted earlier.
  • Meta Access Tokens: Deleted immediately upon disconnection.
  • Billing Data: 5 years, according to Spanish tax law.

4. Legal Basis

We process data based on: Contractual performance for our services, legal obligations for tax purposes, and user consent for communications and WhatsApp API integration.

5. Recipients and International Transfers

We do not share your data with third parties except as required by law or to essential service providers (hosting, accounting). Regarding the WhatsApp Business Platform Cloud API, data is transferred to Meta Platforms Inc. (USA) under Standard Contractual Clauses (SCC) approved by the European Commission.

6. User Rights

You have the right to access, rectify, delete, restrict, or port your data. You may also object to processing. To exercise these rights, email info@axarkia.com. You may also file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Integration with Meta and WhatsApp Business API

Axarkia Asistente uses the WhatsApp Business Platform Cloud API provided by Meta Platforms Ireland Limited. By using this platform, you authorize us to:

  • Access and manage your WhatsApp Business Account (WABA).
  • Send and receive messages on your behalf.
  • Manage approved message templates.
Data Ownership: WhatsApp assets (WABA, phone numbers, history) remain the property of the client. Axarkia Asistente acts as a management platform. You can revoke access at any time through your Meta Business Suite.

Our processing complies with the WhatsApp Business Data Processing Terms.

8. Security

We implement technical and organizational measures to ensure data security, including HTTPS/TLS encryption, secure token storage, and access controls.

9. Cookies

We use essential cookies for the operation of the platform and analytical cookies to improve performance. You can manage or disable cookies via your browser settings.